Usually, your order is sent to the courier service within 24 hours. We located in New York, so delivery within the United States usually takes several days (1-5), and parcels travel to Canada for a couple of days longer. Due to coronavirus or weather conditions, the delivery may be delayed, but it is better to ask the courier about this. We will do our best to ship your order as quickly as possible.

International shipping takes longer and depends on your location. We ship all parcels using UPS, DHL & FedEx, so after we send the package, you can find out the estimated delivery date from the courier.

To activate the 'Buy 2 & Get 1 FREE' offer, you need to add at least 3 (any) products to the cart and enter the GET1FREE code on the checkout page. 

Only one discount code can be activated in one order. Therefore, if you have already activated another code (for example, SIGNUP), you must first disable it and then enter the GET1FREE code. 

But remember, your cart must have at least 3 products, otherwise the code will not work. 

If you have any difficulties with activating this offer, write to us at info@kitchensteel.us, and we will help you :)

If you have a discount code (for example, GET1FREE), you can use it on the checkout page. On mobile devices, you need to open the "Order Summary" menu to see all the items in your cart and the field for adding discounts.

Such cases are very rare. They are mainly related to the fact that some American banks restrict payments abroad (our company is registered in Poland). To make a payment, you need to contact your bank and ask to remove these restrictions. Alternatively, you can pay via PayPal. Or you can pay with a card of another bank.

In any case, you do not have to worry about the safety of your purchase - all transactions are made through independent and verified international payment systems (Stripe & PayPal), which protect your funds. You can always request a refund within 30 days.

Here is a list of some of the banks that limit payments abroad:

Wells Fargo Bank, National Association

PNC Bank, National Association

Bank of America, National Association

Since our production is located in Poland, we manufacture our knives from steel, which we buy from the local market. Most often, we use steel grades 1095 (USA), C92D (Germany), U8 (Ukraine), U12A (Ukraine)

Our knife handles are composed of pakka wood (multilayer material) and wenge wood (African tree).

Check out our blog post on how to take care of your KitchenSteel handmade knives and know how to make sure your knives last forever.

Yes, you can pick up your order! To do this, during checkout, you need to select the "pick up" delivery method. Then, within 24 hours, we will prepare your order and send you a notification with the phone number of the person in charge in the warehouse. You will need to show your order confirmation letter on your phone or printed and your ID (you must be listed as the recipient of the order). And you will be able to pick up your order :)

No, we don't have partners or resellers yet.

We make knives that have been popular worldwide for more than a dozen (or maybe a hundred) years. Our seven models are the bestsellers of traditionally handcrafted knives, so it's no wonder you can see similar models from other sellers (in fact, we know more than 10 manufacturers and retailers that offer the knives that look similar to ours). But all knives are made from different steel, using different equipment and different technologies. You can find "similar" on Amazon for $ 20, but they will be different from ours :)

If you are wondering how to choose a quality knife from similar stores, here are some tips:

1) Check the photo reviews (it is better to see how the knives look in real life).

2) Find out what grade of steel the blades are made of (not just a common name, for example, our knives are made of 1095 grade carbon steel).

3) Find out the exact address of the warehouse (if the seller does not say, then most likely, your knives will come from China within 1-3 months).

4) Find out if the knives have a GTIN code (this code confirms the country of origin, in our case it is Poland and Lithuania).

This way, you can cut off most of the "Chinese" dropshipping sellers.

Don't worry, this is normal :) You should wash your knives well before using them for the first time (just don't rub them hard). After making, all knives are oiled to prevent rusting, but they also get metal dust from the forge. This happens when knives are made by hand. There is no need to remove the black "paint" from the blade - this is the natural color of hardened metal, just rinse off the dust and oil (but do not use the dishwasher!)

Be sure to read our blog on how to care for your handmade knives if you want them to last a long time

Our site is built on the Shopify platform, which guarantees the use of only proven payment systems for accepting orders (for this, they charge us big commission, by the way :) ). All transactions are conducted through secure payment systems (like PayPal, Stripe, Google Pay, or Apple Pay). Purchasing on our website is as safe as making a payment at any physical store using your card.

We hope you never need this information :) 

You have 30 days to return the product if you are not satisfied with something. 

The first thing to do in such a situation is to contact us by email info@kitchensteel.us (marked "return"). Please describe in detail the reason for the return, and we will try to help you solve your problem. If not, we will inform you to which address you can send the return (now our warehouse is located at 101M Ellis str, Staten Island, NY, 10307, ​​USA). 

Returned goods must be unused, undamaged, and in their original packaging. Please note that you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. And it would be best if you considered using a trackable shipping service.

If all is well with the returned items, we will notify you and refund your money asap (time depends on your payment method)

You can find out more on the Refund Policy page - https://kitchensteel.us/policies/refund-policy

101M Ellis str, Staten Island, NY, 10307, USA. We ship all orders from here (pickup is available!). You don't have to wait for your package from abroad for several months :)

We forge our knives in several forges throughout Poland (sometimes also in Lithuania and Ukraine). All our knives have a GTIN code that confirms the country of origin (you can find it under the barcode on the package).

Our company was founded in 2019 in Poland. This is where our office and our production are located :)

You can contact us by email info@kitchensteel.us

You can also leave us a voice message by phone +19293600929 (due to COVID-19, we are not sitting in the office right now, so your message will come to our e-mail)

You can leave us a message at any time on our page in FB or write to us on Instagram

We also have a feedback form on the contact page! 

https://kitchensteel.us/pages/contacts

We warranty each and every KitchenSteel knife to be free of defects in material and workmanship for the life of the knife, and we will repair or replace with a new knife, at our option, any KitchenSteel knife that is defective. KitchenSteel Knives does not warrant its products against normal wear, misuse, damage caused by improper sharpening, product modifications, or any damage resulting from use other than the intended purpose of the item. KitchenSteel knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. 

If the knife is unable to be repaired, we will extend a one- time offer, allowing you the option to purchase a new knife for 50% off of our price listed on the website, excluding any custom knives or web specials.

In our blog, you can find articles on how to take care of your knives and how to remove rust from kitchen knives. Please read them and you will know how to make your knives last forever :)

Some Frequently Asked Questions about warranty:

My blade coating or handle coating is chipped or worn, is this covered under warranty?

Coatings will naturally wear or chip with use and are not covered under our warranty.

My knife has developed some rust on it, is this covered under warranty?

Rust is not covered under warranty. As with any fine tool, proper maintenance is required. Knives need to be kept clean and dry to help prevent rust from developing. 

I put my knife in the dishwasher/washing machine to clean it. Now it is rusty, won't work properly, or coating has faded, is this covered under warranty?

This is not covered by our forever warranty and we do not recommend this form of cleaning.

Yes, we can ship goods anywhere in the world if courier companies go there. But if you are very far from the USA, it is better to clarify the possibility of delivery in advance by contacting us in any way convenient for you.

International shipping time depends on your location. We ship all parcels using UPS, DHL & FedEx, so after we send the package, you can find out the estimated delivery date from the courier.